Shipping & Returns

Made to order

Every eve gorst piece is made to order, meaning your garment is made especially for you once your order is placed.

Please allow up to 3 weeks for your order to be made before it is shipped. This is the time needed to carefully construct and finish your garment to a high standard.

Once your order has been completed, you will receive a shipping confirmation with tracking information. Please note that the 3-week timeframe refers to the making of your garment and does not include shipping time.

Shipping

UK orders are shipped with Royal Mail Tracked.

We also offer international shipping. International orders are sent using a tracked service, with tracking information provided once your order has been dispatched.

Delivery times vary depending on your location and are outside of our control once your order has been dispatched. International deliveries may also be subject to customs processing, which can cause additional delays.

Please make sure your delivery address is correct when placing your order. We cannot be responsible for orders sent to an incorrect address provided at checkout.

International orders

For international orders, any customs duties, import taxes or other fees charged by your destination country are the responsibility of the customer. These charges are determined by the destination country and are outside of our control. We cannot be responsible for delays caused by customs.

Changes & cancellations

As every piece is made specifically in response to your order, please make sure you are happy with your choice before placing your order.

Once an order has been placed, we may not be able to accommodate changes to the size, style or other details, or cancel the order, if work on your garment has already begun.

If you have any questions about sizing, fit or your order before purchasing, please get in touch. We are always happy to help.

Returns & refunds

As our pieces are made to order, we do not accept returns or offer refunds simply because you have changed your mind or no longer want the item.

Every piece is carefully checked for quality and any faults before it is packaged and shipped.

If your item arrives faulty or damaged, please contact us as soon as possible. Please include your order number and, where relevant, photographs of the issue so that we can help resolve it.

Your statutory consumer rights are not affected by this policy.

Sizing

As each piece is made to order, we strongly recommend checking our size guide before placing your order.

If you are between sizes or are unsure which size is right for you, please contact us before ordering. We are happy to help with sizing and measurements where possible.

Please note that choosing the wrong standard size does not make an item faulty, so please contact us before ordering if you are unsure.

Quality & care

Each garment is individually made and carefully inspected before it leaves the studio. We take care to ensure that every piece meets our quality standards before it is packaged and sent to you.

Please follow the care instructions provided with your garment to help preserve the fabric, colour and construction over time.